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developing tactics for listening, 14- listening 2

14- listening 2

1. A: Can I exchange this shirt, please?

B: What's the problem?

A: I asked for a size 44, but this is a size 34.

B: Let me see if I can find one in the right size. Just a moment. I'm sorry, madam. We are completely out of your size. Could you come back next week? We'll have some more in then.

A: Um, okay.

2. A: I'd like to exchange these shoes, please.

B: Oh, are they the wrong size?

A: No, I just bought them, and I noticed that the heels are coming off. Look...

B: I see what you mean. Do you have your receipt?

A: Let me see. Oh, it looks like I forgot it. Does it matter?

B: Yes. Could you bring us your receipt?

3. A: Excuse me, I bought this briefcase here a few months ago. Look. Here's my receipt.

B: Yes?

A: The problem is, I can't get the lock to work.

B: Strange. Let's have a look. You're right. No problem.

It comes with a two-year guarantee, so we'll repair it for you. But could you leave the briefcase with us for a few days?

A: Sure. No problem.

4. A: Excuse me. I'd like to exchange this watch. I just bought it a few weeks ago, but look at this!

B: What seems to be the problem?

A: It's the band. It's already broken.

B: Oh. That's not good. Let me see if I can get you another one. I'm sorry. We are completely sold out of that style. I can order one for you. Or do you want to exchange it for a different watch?

A: Well, I really like this style.

B: Tell you what. Call me here tomorrow. By then, I'll know when I can get you a new one.

A: Okay. Thanks.

I'll call you tomorrow.

5. A: Excuse me. I'd like to return this shirt.

B: Is there a problem with it?

A: Yes. See the sleeves? Believe it or not, this used to be a long-sleeved shirt.

B: Really.

A: Yes, I washed it once, and look at the sleeves. Now they're much too short.

B: I see what you mean. I'll get you another one. Could you just fill out this form for me, please?

A: Oh, sure. And here's my receipt.

6. A: There's something wrong with this camera I bought here a few months ago.

B: What's the problem with it?

A: The back doesn't shut properly. See? It pops open when you try to shut it.

B: That's strange. I've never seen that problem before. We'll repair it for you at no charge. But I do need one thing. Could you show me the guarantee that came with the camera?

A: Yes, here it is.

B: Thanks.

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14- listening 2 14- Hören 2 14- escucha 2 14- ascolto 2 14- リスニング 2 14- audição 2 14- прослушивание 2 14- dinleme 2 14- 听力 2 14-聽力2

1. A: Can I exchange this shirt, please? |||обменять||| |||swap|||

B: What's the problem?

A: I asked for a size 44, but this is a size 34.

B: Let me see if I can find one in the right size. Just a moment. I'm sorry, madam. We are completely out of your size. Could you come back next week? We'll have some more in then. Tendremos más entonces.

A: Um, okay.

2. A: I'd like to exchange these shoes, please.

B: Oh, are they the wrong size?

A: No, I just bought them, and I noticed that the heels are coming off. ||||||||||эти|||| |||||||||||heel parts||| R: No, acabo de comprarlos y me he dado cuenta de que los tacones se están despegando. Look...

B: I see what you mean. B: Entiendo lo que quieres decir. Do you have your receipt?

A: Let me see. Oh, it looks like I forgot it. Does it matter?

B: Yes. Could you bring us your receipt? ¿Podría traernos su recibo?

3. A: Excuse me, I bought this briefcase here a few months ago. ||||||公文包||||| ||||||work bag||||| R: Perdone, compré este maletín aquí hace unos meses. Look. Here's my receipt. ||收据

B: Yes?

A: The problem is, I can't get the lock to work. R: El problema es que no consigo que funcione la cerradura.

B: Strange. Let's have a look. You're right. No problem.

It comes with a two-year guarantee, so we'll repair it for you. ||||||保修期|||||| But could you leave the briefcase with us for a few days? |||||||||لطفا||

A: Sure. No problem.

4. A: Excuse me. I'd like to exchange this watch. I just bought it a few weeks ago, but look at this!

B: What seems to be the problem? B: ¿Cuál parece ser el problema?

A: It's the band. |это|| |||musical group R: Es la banda. It's already broken.

B: Oh. That's not good. Let me see if I can get you another one. I'm sorry. We are completely sold out of that style. I can order one for you. Or do you want to exchange it for a different watch?

A: Well, I really like this style.

B: Tell you what. B: Te diré una cosa. Call me here tomorrow. By then, I'll know when I can get you a new one.

A: Okay. Thanks.

I'll call you tomorrow.

5. A: Excuse me. I'd like to return this shirt.

B: Is there a problem with it?

A: Yes. See the sleeves? ¿Ves las mangas? Believe it or not, this used to be a long-sleeved shirt. ||||это||||||| Lo creas o no, esto solía ser una camisa de manga larga.

B: Really.

A: Yes, I washed it once, and look at the sleeves. R: Sí, lo lavé una vez, y mira las mangas. Now they're much too short.

B: I see what you mean. I'll get you another one. Could you just fill out this form for me, please?

A: Oh, sure. And here's my receipt.

6. A: There's something wrong with this camera I bought here a few months ago.

B: What's the problem with it?

A: The back doesn't shut properly. ||rear part||close securely| R: La parte trasera no cierra bien. See? It pops open when you try to shut it. ||||||попробовать|| |springs open||||||| Se abre cuando intentas cerrarlo.

B: That's strange. I've never seen that problem before. We'll repair it for you at no charge. But I do need one thing. Could you show me the guarantee that came with the camera? ¿Podría mostrarme la garantía que acompaña a la cámara?

A: Yes, here it is.

B: Thanks.